What is an account number and why do I need one?

You do not need a Westfield account number to browse our online catalog, but if you do place an order, we need your name, shipping address and payment information. Once you give us this information we assign an account number to you that you can use for placing all subsequent orders. Logging into the Westfield system each time you access our site will let us retrieve your address information along with any credits or debits that may pertain to your account.

What are Bonus Discounts?

Westfield offers standard discounts of 10-40% off the retail price of all comics. You can earn additional discounts by purchasing more. The following chart lists the discount plateaus and the subtotal needed to reach each one. Bonus Discounts are automatically figured into your Grand Total as you fill out your order.

Can I place an order over the phone?

Unfortunately because of the large number of items that we carry we are not able to accept phone orders. We do have many other ways of ordering: mail our paper form, fax the paper form, online via the Web or using our windows-based Westfield Online ordering software. We strive to make all these methods easy to use.

How do I pay? Is it safe to use my credit card?

We accept Discover, MasterCard, Visa and personal checks or money orders denominated in U.S. dollars. Shopping at Westfield is safe. We use a secure server for you to transmit your personal and credit card information to us. If you are hesitant to send payment information over the Internet, just telephone us with the appropriate information that we'll keep on file, and you won't need to transmit the specifics through our web site.

Due to ongoing problems, we're unable to accept credit card payments from our customers in Indonesia or Malaysia, but we can accept International Money orders in US dollars. We regret any inconvenience this may cause.

When will I be charged for my order?

All orders must be paid in full before processing, so credit card payments would be authorized at the time the order is processed. Electronic Orders paid for by check or money order will be held until payment arrives.

Do you ship internationally?

Yes, we do! See the shipping charts for more information.

How long will it take to get my order?

Most of the items listed on our monthly forms are offered in advance of their publication. All items are scheduled to be sent to you in the month that relates to the order form they were listed on unless otherwise indicated. For example, items listed in our JUL 08 catalogue are scheduled to ship beginning in September 2008. Normal delivery time is 3-5 business days. Items that arrive earlier than expected will be sent out in the next shipping cycle. Unfortunately there are often products that ship much later than the publishers indicate; these items are then sent in the first shipping cycle that occurs after we receive them.

When will the back issues I ordered ship to me?

Back issues are in stock and can be expected to ship by the following criteria:

• Back Issues only, shipped in approximately 3 business days.
• Back Issues and Collector’s Shelf items, typically shipped in approximately 2 weeks, based on availability.
• Back Issues and Advance Order items, the back issues will ship with your next available shipment if you are scheduled to receive any items from that month.

When will the Collector's Shelf items I ordered ship to me?

Collector’s Shelf items are products that our distributors have indicated they either have in stock or can still obtain for us; they are not items we have in stock (unlike back issues). They normally arrive at our warehouse within 2-3 weeks, but can sometimes take a little more or less time, depending on the availability of the item. The criteria for Collector’s Shelf items are as followed:

• Collector’s Shelf items only, typically shipped in approximately 2 weeks, based on availability.
• Collector’s Shelf items and Back Issues, shipped in approximately 2 weeks.
• Collector’s Shelf and Advance Order items, the Collector’s Shelf items will ship with your next available shipment if you are scheduled to receive any items from that month.

Most of the orders are shipped via FedEx Ground. We occasionally may use other carriers on a case by case basis. If you prefer a specific carrier other than FedEx, we will try to accommodate your request, but additional charges may result.

All orders shipped to a United States address (excluding APO/FPOs, Alaska, Hawaii and all US protectorates) are charged a Shipping & Handling fee based on the subtotal of the order being placed. Refer to the chart on the shipping page to determine the shipping amount for your order (refer to the shipping page). Most of the orders are shipped via FedEx Ground. We occasionally may use other carriers on a case by case basis. If you prefer a specific carrier other than FedEx, we will try to accommodate your request, but additional charges may result. All packages are traceable. There is a $5.00 additional charge for Twice a Month shipping and a $15.00 additional charge for weekly shipping. Those customers who live outside the contiguous United States pay a different shipping rate (refer to the shipping page).

Oversized items (e.g. posters and lithographs) may include a built-in charge for separate shipping.

What is your Return Policy?

We are required to purchase items from our distributors on a non-returnable basis, and therefore, must pass this restriction on to you.

Items can only be returned for the following reasons

1. You receive something you did not order.
   
2. An item arrives damaged or defective.
   
3. An item is not as described in Worlds of Westfield or online.
   
4. An item is listed as returnable in Product Update.
   

Please do not return any items without first contacting Customer Service for Return Authorization.

How do I make changes to an order once it has been sent?

You can email or call Customer Service (608-836-1945) with your additions or deletions up until the 26th of the month.

How do I contact Customer Service?

If you didn't find the answer to your question on this page, please send us an email or call us at 608-836-1945. Our lines are answered Monday - Thursday 9 AM - 5 PM and Friday 9 AM - 3 PM. Voice mail is available at all other times. We'll be happy to answer your questions.